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Products > MQSubscribe > Solutions > Broadband/VoIP > Case Study
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| Broadband/VoIP - Case Study |
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Business Model
Customer is India's leading broadband service provider with a substantial user base spanning across the cities of Mumbai, Hyderabad, Chennai, Bangalore, Delhi, Noida, Pune, Nasik, Ludhiana and more cities being added to the list. Customer provides broadband Internet services through its cable network on a subscriber's PC using a cable modem / cable router / modem + nat device. To increase bandwidth capabilities, Customer has laid a fiber optic backbone in major cities, replacing co-axial cables which will power internet with other limitless possibilities like video-on-demand, VPN, net telephony, etc.
Business Challenges
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Ability to design new products in order to respond quickly to the market demands. |
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FConfigure variety of existing complex service plans
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Effectively Provision the services provided. |
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Retrieve usage statistics and apply suitable rate plans.
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Follow up for collections and renewals by sending reminders to the customers regarding payments and the package expiry date through different media. |
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Replace the existing customer care and billing application, Teleprodigy (a Wipro product), which does not have the ability to meet Customer’s growing requirements.
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The customer care and billing solution has to be integrated with the Network to enable provisioning.
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Integration with network elements and middleware for broadband/Internet services (e.g.AAA, LDAP, Bandwidth Management Systems)
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Existing investment in infrastructure should be used wherever possible
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The solution should be lasting – it should take care of the company requirements for the foreseeable future, and provide for a good TCO and ROI
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The solution should be easily maintainable and enable work flow
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To implement a suitable Customer care and billing solution to overcome procedural and operational problems for Customer operations, and gain strategic advantage in business management |
Solution from MagnaQuest
MQSubscribe™ replaced the existing solution that was rigid and not meeting the requirements of Customer. Several diverse service plans including Prepaid, Time Based, and volume based plans are now possible to be configured. Also billing is now possible with complex federal, state and local tax definitions.
MQSubscribe™ is integrated with the network elements CISCO CNR, LDAP, DOCSIS, Netflow. Customer is now able to provide usage statistics in a real time manner through web interface. Also Bill presentment is now possible through paper, e-mail. The below figure illustrates how MQSubscribe™ interacts with network elements to provision the services and collect usage details.
Process Flow
MQSubscribe™ lodges the DOCSIS policy file in CNR. The policy file contains the service details to be provided to the subscriber including the upstream and downstream details. Whenever a subscriber connects, the cable modem sends request to the CNR, which in turn requests LDAP for authentication of the cable modem. Once the authentication is done, cable modem allows the user to use services as per the policy file.
The mediation server collects usage details from the CISCO Netflow on which the rate plans are applied accordingly. Whenever the subscriber does not pay or exceeds the bandwidth provided, a disconnection request is sent to the cable modem to stop the service.
Business Impact
Customer is able to respond fast to the market demands by defining new products and packages with the integrated solution. Provisioning of services is quicker thereby reducing workload on the network operations center. Flexibility in defining packages and pricing is another advantage Customer is reaping after employing MQSubscribe™. Accurate presentment of usage and billing details in a near-real-time manner instilled confidence among subscribers. Also customer tickets are logged and assigned to the relevant department.
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